Return Policy

Due to the nature of our items, refunds and/or exchanges will NOT be given unless the item is not made as stated in invoice details.

Please ensure you know your size prior to ordering. If your item does not fit, we apologize - that does not mean you should contact us for a return. All garment and brand measurements are listed to ensure you pick your correct size prior to ordering. If ordering or picking up in store, you must ensure order is to your satisfaction prior leaving the store. Once items leave our store location, we will not accept any returns/responsibility.

Personalization

Payment is confirmation all personalization given is correct. We print and embroider exactly as provided. We do not check for spelling errors, that is your responsibility. If you mean "SCHOOL" but you type "SHCOOL," we are going to print SHCOOL. Unfortunately, we do not have time to contact each person to ensure spelling is correct. Please ensure letter case is correct, as well as location of spaces. Monogram letters should be listed in correct order of - first, last, middle. Again, we will imprint EXACTLY you type it.  

Turn Around Time & Rush Orders

Please allow time for your items to be made. This turn around time will be given to you at time of purchase. Majority of the time, it will be done sooner than the given date - but, understandably, some weeks/seasons are busier than others. Someone will contact you when your order is ready for pickup. If you are not local, you will receive a shipping notification with tracking number when it has been mailed.

If you need your order sooner than this, please add RUSH to your order in the payment section. There is an additional fee if you need it within 48 hours. If this is something you need, make sure you reach out to us at 931-218-0555 to ensure this is possible.